3Brd Floor Scetpa Building, 19A Cong Hoa Street, Bay Hien Ward, Ho Chi Minh City.
VI

POLICIES & REGULATIONS

1. WEBSITE OWNER

Company Name: Viet Thang Loi Technical Company Limited

Address: 3B Floor, Scetpa Building, 19A Cong Hoa, Bay Hien Ward, Ho Chi Minh City, Vietnam.

Phone: (028) 3811 0510 - (028) 3811 0511

Fax: (028) 3811 0512

Email: info@vtltech.com.vn

Business Code: 0305557155

2. GENERAL REGULATIONS

By accessing our website, you agree to these terms and conditions. We reserve the right to change, modify, add, or remove any part of these **Terms and Conditions of Use** at any time. Changes will be effective immediately upon posting on the website without prior notice. Your continued use of the website after the changes are posted signifies your acceptance of those changes. Please check back regularly for updates.

The use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our written permission. Any violation of these terms will result in the cancellation of your license without prior notice.

This website is for providing basic product information only.

2.1. WARRANTY POLICY

Valid Warranty Conditions:

  • The product is intact, with all accompanying accessories, and has no scratches, cracks, or dents from impact during installation or use.
  • The warranty stamp and seal (if any) from the manufacturer are intact.
  • The product is on the list of items covered by the manufacturer/supplier's warranty.
  • The product has not been used, or if used, has a technical issue found to be from the manufacturer.
  • The warranty period on the warranty card is still valid. The warranty card must be intact, with no patches, cross-outs, or alterations.

Non-Warranty Conditions:

  • The product is not on the list of items covered by the manufacturer or distributor's warranty.
  • The product does not meet one of the valid warranty conditions above.
  • The product's serial number or model does not match the warranty card.
  • The customer has self-repaired the product.
  • The product is damaged due to user error and the damage is not within the scope of the manufacturer's warranty.

Warranty Method and Time:

Faulty products should be notified to us and transported to **Viet Thang Loi** either directly or via a fast delivery service.

The warranty period depends on the manufacturer's repair policy and the availability of replacement products. We will notify you of the specific timeline after receiving the product for warranty service.

2.2. EXCHANGE POLICY

Exchange Conditions:

  • The product is scratched, broken, or dented due to a fault by the manufacturer/supplier.
  • The product does not match the model or size originally requested.

In special cases not listed above, **Viet Thang Loi** may support exchanges, provided the product has not been used and is in its original box, foam packaging, and with all accessories.

Exchange Period:

Within 7 days from the delivery date (applicable for in-stock products).

Exchange Fee:

For products exchanged due to a manufacturer/supplier fault, you will be exempt from the exchange fee and will receive free delivery to the requested location.

Refund Policy:

You can exchange the product for a different one and will either pay or be refunded the difference in value between the old and new products (if any).

Exchange Method:

The product to be exchanged should be notified to us and transported to **Viet Thang Loi** either directly or via a fast delivery service.

3. SHIPPING & DELIVERY POLICY

To provide the best service, **Viet Thang Loi** offers nationwide shipping and delivery.

3.1. Scope:

This policy applies to all customers purchasing from **Viet Thang Loi**, whether in person at our office or online via our website.

3.2. Shipping Method and Fee:

Shipping costs will be agreed upon for each specific order.

For customers in suburban areas, provinces, or other cities, we will use an express delivery service with insurance for high-value items. The customer will cover this cost.

Note: The exact shipping fees and surcharges will be confirmed by the sales staff during the transaction, depending on the type of goods, location, and customer requirements.

3.3. Delivery Time:

The delivery time is calculated from the moment your order is successfully confirmed. The sales staff will then inform you of the expected delivery date during the transaction.

Note: In cases of force majeure (natural disasters, accidents, traffic conditions, etc.), the actual delivery time may be longer than expected. We are committed to making every effort to resolve the situation and prioritize customer interests.

3.4. Responsibility for Goods:

**Viet Thang Loi** is responsible for the condition of the goods and any risks of loss, scratches, or damage during transport from our company to the delivery location. Please inspect the product carefully before signing for delivery.

3.5. Other Conditions:

We only deliver to the designated person and address registered in the order. If the recipient changes or the address is unclear, we reserve the right to cancel the order. In such cases, you must come to our office to pick up the goods.

If an item is temporarily out of stock or the quantity is insufficient, a **Viet Thang Loi** staff member will contact you directly to change the delivery time. Depending on your decision, the order may be canceled, and any payment made will be refunded to your account.

4. PAYMENT METHODS

You can pay for your purchases in the following ways:

4.1. Cash on Delivery (COD):

When the delivery person arrives, you can inspect the product and pay the total amount on the invoice directly to them.

4.2. Bank Transfer:

We require a 100% pre-payment via bank transfer before delivery. Please include your full name/company name and payment details in the transfer description. The shipping fee will be paid by you directly to the courier.

4.3. Bank Transfer Information:

  • Account Holder: Viet Thang Loi Technical Company Limited
  • Account Number: 140480700557155
  • Bank: Vietnam Export-Import Commercial Joint Stock Bank (Eximbank) – Cong Hoa Branch, Ho Chi Minh City.

5. PRIVACY POLICY

5.1. Purpose and Scope of Information Collection:

To access certain services on our website, you may be required to register with your personal information (Email, Full Name, Contact Number). All information provided must be accurate and legal.

We collect and use your personal information for purposes that are consistent with this Privacy Policy, primarily to contact you regarding order confirmations, technical information, and security matters.

5.2. Information Retention Period:

Your personal information will be stored indefinitely, and we commit to not disclosing it to outside parties.

5.3. Address of the Unit Collecting and Managing Personal Information:

Viet Thang Loi Technical Company Limited

Address: 3B Floor, Scetpa Building, 19A Cong Hoa, Bay Hien Ward, Ho Chi Minh City, Vietnam.

5.4. Means for Users to Access and Edit Their Personal Data:

We store business/personal information for internal use only for contact purposes. This data will be edited to be correct at the time an order is placed.

5.5. Commitment to Customer Data Security:

We are committed to securing your personal information using various security technologies to protect it from unauthorized access, use, or disclosure.

(Rev.: VTL-EN250818)